FREQUENTLY ASKED QUESTIONS

What type of battery do I need to buy, and how often?

The Action Trackchair uses and comes equipped with two 12 volt, 100 amp hour AGM marine batteries because they excel in high current, high power and in extremely cold environments. Replacement batteries can be purchased at a local Batteries Plus store. Model Numbers are found on the top of each battery. The life of the batteries typically ranges from 18 months to 3 years, but varies from user to user. **TIPS** – Make sure you purchase the exact same batteries, with the posts in the same place. Take pictures of how the batteries are hooked up BEFORE removing.

Can I add a generator to my Trackchair?

Yes, the ST, TR and NT models can incorporate a 1000-watt generator.  You will need to buy the generator mount/rear rack that carries the generator.  We recommend the Honda eu1000i Generator. It is quiet, provides an idle setting, and allows you to charge your batteries when away from an outlet. The generator is a good option for those who travel long distances in a single day, or for our heavier users.

Do all the Trackchair models tilt?

Yes, all Action Trackchair models come standard with tilt.

How often do I charge my chair?

We recommend keeping your Trackchair plugged in whenever not in use. The battery charger has a built-in sensor and will not overcharge your chair.

How long does it take to charge my chair?

Charge time depends on whether you have the 12-amp Prosport charger OR the 20-amp Dual Pro Charger. Typically, the 12-amp takes 12-14 hours while the 20-amp takes 8-10 hours to provide a full charge. Just plug it in overnight, and keep it plugged in when not in use.

Which battery charger is included?

The NT, model come standard with the 12-amp Prosport charger. The ST and TR model comes standard with the 20-amp Dual Pro charger.

How far or how long can I go on a full charge?

A full charge can last 4-5 hours of continuous use, or up to 12 kilometres. However, this varies based on type of terrain and weight of user.

What is the towing capacity of an Action Trackchair?

The Trackchair can easily tow around 70kg. However, ALWAYS tow from the lower frame (not the portion that tilts) to avoid damaging the actuator (tilting mechanism).

What frame colors are available?

There are 13 base colors, all applied as powder-coat paint. Choices include: shadow green, matte black, gloss black, white, red, desert tan, patriot blue, super blue, soft pink, yellow, orange, hot lime, and hot pink. Hot pink has an upcharge price.

For an Upcharge you can also get splash colors. These are splashed onto the base color that you select. Choices include: white, red, blue, black, orange, flat green, dark chestnut, gray beige, dark gray and gray. (For example, a Mossy Oak camo frame is created from a black base color with three splash colors.)

What seat colors are available?

Standard seats include black or camo. For an upcharge, contoured seating with lumbar and back support can be selected. These color options include Black/Black, or Black/Mossy Oak camo. The option of Comfort Company Seating is also available.

How do I get service on my Trackchair?

Service may be provided by your local power chair repairer.

What warranty coverage is included?

Three years on the welding/frame. Three years on the tracks. Two years on the battery charger. One year on the batteries.

Is there insurance funding or grants available to help pay for the Action Trackchair?

Yes there is,

Can I drive my Trackchair in water? How deep?

Yes! You can drive in water about 8-10” deep; just avoid covering the tops of the batteries. You do NOT want to submerge the motor controller that is under your seat or your motors.  Hosing down these items to wash the chair is fine, or a light rain, but please don’t submerge them.

Will salt water harm my Trackchair?

Yes, the Action Trackchair is made of steel, therefore, salt water is a natural enemy.  Try to avoid going in the salt water for long periods of time. After visiting the beach, make sure to thoroughly hose off your entire chair (except joystick) to avoid corrosion. All Australian chairs come standard with a Zinc primer prior to powder coating to help resist the negative affects of salt water.

Can I wash my Trackchair?

Yes, everything can be hosed down, EXCEPT for the joystick and attendant controller. The Action Trackchair comes with a cover to protect the joystick and attendant controller from overspray. If you do not have a cover, we recommend a plastic bag. Also, do NOT aim a high-pressure power washer into the motor controller underneath the seat or other electrical components.

Does the Trackchair come with a safety belt?

Yes, all Australian models come standard with a four-point harness.

What if I need a Roho or gel cushion?

A low-profile Roho or gel cushion can be placed on top of our standard cushion.

OR, you can purchase a padded seat board, remove our standard cushion, and put down your own specialized cushion.